When we say ‘we’, ‘us’ or ‘Angels and Butterflies’ it’s because that’s who we are and we own and run the Site.
The type of personal information we collect
We collect certain personal information about visitors and users of our Site.
The most common types of information we collect include things like: user-names, member names (firstname/surname), email addresses, IP addresses, other contact details, billing address, shipping/delivery address(es). We DO NOT collect any payment information, all payment transactions are dealt with on this Website & Our Other social Media Platforms by PayPal via their website at https://www.paypal.com. Payments made by BACS the information is held by our bank.
How we collect personal information
We collect your personal information when you provide it to us when you complete membership registration and buy on our Sites, subscribe to a newsletter, email list, submit feedback, enter a contest, fill out a survey, book a party or send us a communication.
How we use personal information
We will use your personal information:
To fulfil a order, or take steps linked to a order: in particular, in facilitating and processing transactions that take place on the Site, like where you purchase an item from our store.
Where this is necessary for purposes which are in our, or third parties, legitimate interests. These interests include:
- operating the Site;
- providing you with services described on the Site;
- verifying your identity when you sign in to any of our Site;
- responding to support tickets, and helping facilitate the resolution of any disputes;
- updating you with operational news and information about our Site and services e.g. to notify you about changes to our Site, website disruptions or security updates;
- carrying out technical analysis to determine how to improve the Site and services we provide;
- monitoring activity on the Site, e.g. to identify potential fraudulent activity and to ensure compliance with the user terms that apply to the Site;
managing our relationship with you, e.g. by responding to your comments or queries submitted to us on the Site or asking for your feedback or whether you want to participate in a survey;
- managing our legal and operational affairs (including, managing risks relating to content and fraud matters);
- training Angels & Butterflies staff about how to best serve our user community;
- improving our products and services.
- providing general administrative and performance functions and activities.
Where you give us consent:
providing you with marketing information about products and services which we feel may interest you; and
- For purposes which are required by law.
- For the purpose of responding to requests by government, a court of law, or law enforcement authorities conducting an investigation.
When we disclose your personal information
We will disclose personal information to the following recipients:
- our professional advisers (lawyers, accountants, financial advisers etc.) which are located in United Kingdom;
- regulators and government authorities in connection with our compliance procedures and obligations;
- a purchaser or prospective purchaser of all or part of our assets or our business, and their professional advisers, in connection with the purchase;
- a third party to respond to requests relating to a criminal investigation or alleged or suspected illegal activity;
- a third party, in order to enforce or defend our rights, or to address financial or reputational risks;
- a rights holder in relation to an allegation of intellectual property infringement or any other infringement; and
- other recipients where we are authorised or required by law to do so.
Where we transfer and/or store your personal information
We are based in United Kingdom so your data will be processed in United Kingdom.
How we keep your personal information secure
We store personal information on secure servers that are managed by us and our service providers, and occasionally hard copy files that are kept in a secure location in United Kingdom. Personal information that we store or transmit is protected by security and access controls, including username and password authentication, two-factor authentication, and data encryption where appropriate.
How you can access your personal information
You can access some of the personal information that we collect about you by logging in to your account by accessing the ‘My Account’ link. You also have the right to make a request to access other personal information we hold about you and to request corrections of any errors in that data. You can also close the account you have with us for our Site at any time. To make an access or correction request, contact our privacy champion using the contact details at the end of this policy.
Marketing Choices regarding your personal information
Where we have your consent to do so (e.g. if you have subscribed to one of our email lists or have indicated that you are interested in receiving offers or information from us), we send you marketing communications by email about products and services that we feel may be of interest to you. You can ‘opt-out’ of such communications if you would prefer not to receive them in the future by using the “unsubscribe” facility provided in the communication itself.
You also have choices about cookies, as described below. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject cookies some parts of our Site may not work properly in your case.
Cookies (not the type you eat!) and web analytics
When you visit our Site, there’s certain information that’s recorded which is generally anonymous information and does not reveal your identity. If you’re logged into your account some of this information could be associated with your account. We’re talking about the following kinds of details:
- your IP address or proxy server IP address’;
- the domain name you requested;
- the name of your internet service provider is sometimes captured depending on the configuration of your ISP connection;
- the date and time of your visit to the website;
- the length of your session;
- the pages which you have accessed;
- the number of times you access our site within any month;
- the file URL you look at and information relating to it;
- the website which referred you to our Site; and
- the operating system which your computer uses.
Information about children
Our Site is not suitable for children under the age of 16 years, so if you are under 16 we ask that you do not use our Site or give us your personal information (if you are a young tech wiz, please direct your nearest responsible adult to use the Site for you!). If you are from 16 to 18 years, you can browse the Site but you’ll need the supervision of a parent or guardian to become a registered user. It’s the responsibility of parents or guardians to monitor their children’s use of our Site.
Information you make public or give to others
How long we keep your personal information
When we need to update this policy
We will need to change this policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices.
When we do change the policy, we’ll make sure to notify you about such changes, where required. A copy of the latest version of this policy will always be available on this page.
How you can contact us
If you’re a user or visitor in the European Economic Area these rights also apply to you:
For the purposes of applicable EU data protection law (including the General Data Protection Regulation 2016/679 (the “GDPR”), we are a ‘data controller’ of your personal information.
How you can access your personal information
You are also entitled to ask us to port your personal information (i.e. to transfer in a structured, commonly used and machine-readable format, to you), to erase it, or restrict its processing. You also have rights to object to some processing that is based on our legitimate interests, such as profiling that we perform for the purposes of direct marketing, and, where we have asked for your consent to process your data, to withdraw this consent as more fully described below.
These rights are limited in some situations – for example, we can demonstrate that we have a legal requirement to process your personal information. In some instances, this means that we may retain some data even if you withdraw your consent.
Where we require your personal information to comply with legal or contractual obligations, then provision of such data is mandatory: if such data is not provided, then we will not be able to manage our contractual relationship with you, or to meet obligations placed on us. In all other cases, provision of requested personal information is optional.
If you have unresolved concerns you also have the right to complain to data protection authorities. The relevant data protection authority will be the data protection authority of the country: (i) of your habitual residence; (ii) of your place of work; or (iii) in which you consider the alleged infringement has occurred.
If you have any questions about our privacy practices or the way in which we have been managing your personal information, please contact [email protected]
Click on the links below to find out more about each of these categories of cookie along with examples of the main cookies set by the Angels & Butterflies website.
- What are Cookies?
- Cookie Types
- Cookie Control
If you wish to control what cookies are set on your device through the Angels & Butterflies website then you can find out how to do this in Cookie Control.
Strictly necessary cookies
Some cookies are strictly necessary in order to enable you to move around the website and use its shopping features. Without these cookies, we will not be able to determine the number of unique users of the site or provide certain features, such as signing in, shopping cart functionality to the Angels & Butterfies services.
We use Performance cookies and similar technologies (“cookies”) across Angels & Butterflies website for internal purposes to help us to provide you with a better user experience. Data supplied by cookies helps us to understand how our visitors use Angels & Butterflies website so that we can improve how we present our content to you. They also allow us to test different design ideas for particular pages, such as the Angels & Butterflies Homepage.
We may combine analytics data collected by performance cookies with other information that you provide to us. If you are registered for Angels & Butterflies, we may combine information you’ve provided through registration or while signed-in with analytics data from your device (including data from before you registered and when you are signed-out). We analyse this data in aggregate with our other visitors so we are better able to understand how our visitors use Angels & Butterflies online.
We generally contract with independent measurement and research companies to perform these services for us and when this is the case, these cookies may be set by a third party company (third party cookies). Third party cookies are identified in the list below, together with information as to how you can opt out of receiving them.
To support our marketing, we sometimes embed photos and video content from websites such as YouTube and Flickr. As a result, when you visit a page containing such content, you may be presented with cookies from these websites. Angels & Butterflies does not control the dissemination of these cookies and you should check the relevant third party’s website for more information.
ANGELS & BUTTERFLIES Sharing Tools
You will also see embedded ‘share’ buttons on Angels & Butterflies web pages; these enable users to easily share content with their friends through a number of popular social networks, such as Facebook, Twitter etc. When you click on one of these buttons, a cookie may be set by the service you have chosen to share content through. Again, the Angels & Butterflies does not control the dissemination of these cookies.